Privacy Policy
Privacy Policy
Last updated: March 2025
Flyzzzen ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, and how we use it when you visit flyzzzen.com.
The short version: We collect only what we need to process your payment and deliver your guide. We never sell your data.
What data we collect
- Payment data — when you purchase, Stripe processes your card details. We never see or store your full card number. Stripe may collect your name, email, and billing address.
- Email address — collected via Stripe at checkout so we can send your download confirmation.
- Contact form data — if you use our contact form, we collect your name, email, and message.
- Usage data — basic analytics such as pages visited, browser type, and approximate location (country/city level) via Netlify Analytics.
How we use your data
- To process your payment and deliver your PDF guide
- To respond to your contact form enquiries
- To improve our website and user experience
- To comply with legal obligations
Who we share data with
- Stripe — payment processing (stripe.com/privacy)
- Netlify — website hosting and functions (netlify.com/privacy)
- SendGrid / Resend — email delivery for order confirmations and contact replies
We do not sell, rent, or trade your personal data to any third parties for marketing purposes.
Data retention
We retain transaction records for up to 7 years as required by UK tax law. Contact form enquiries are kept for up to 12 months. You may request deletion of your data at any time by emailing flyzzzen@gmail.com.
Your rights (UK GDPR)
- Right to access your personal data
- Right to correct inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict or object to processing
- Right to data portability
To exercise any of these rights, contact us at flyzzzen@gmail.com. We will respond within 30 days.
Contact
For privacy-related questions: flyzzzen@gmail.com
Terms & Conditions
Terms & Conditions
Last updated: March 2025
By accessing flyzzzen.com and purchasing our product, you agree to these Terms & Conditions. Please read them carefully.
About the product
Flyzzzen sells a digital PDF guide ("the Guide") designed to help people manage flight anxiety. The Guide is for informational purposes only and does not constitute medical or psychological advice. If you have a serious anxiety disorder, please consult a qualified healthcare professional.
Purchase and delivery
- Payment is processed securely by Stripe. Prices are in GBP and include any applicable taxes.
- Upon successful payment, you will receive a secure, time-limited download link for your PDF.
- The download link expires after 15 minutes and is single-use. If you experience issues, contact us immediately at flyzzzen@gmail.com.
- You are purchasing a personal, non-commercial licence to use the Guide.
Intellectual property
All content within the Guide and on flyzzzen.com — including text, design, graphics, and layout — is the intellectual property of Flyzzzen. You may not reproduce, distribute, resell, or share the Guide or any part of it without express written permission.
Limitation of liability
Flyzzzen provides the Guide in good faith. We make no guarantees about specific outcomes. To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential losses arising from use of the Guide.
Governing law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
Changes to terms
We may update these Terms from time to time. Continued use of the site after changes constitutes acceptance of the new terms.
Contact
Questions about these terms: flyzzzen@gmail.com
Cookie Policy
Cookie Policy
Last updated: March 2025
This Cookie Policy explains how flyzzzen.com uses cookies and similar tracking technologies.
Good news: We use minimal cookies. We don't use advertising cookies or sell data to ad networks.
What are cookies?
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and understand how you use the site.
Cookies we use
Essential cookies
These are necessary for the site to function and cannot be disabled.
- Stripe cookies — used during checkout to prevent fraud and ensure secure payment processing.
- Session cookies — temporary cookies that expire when you close your browser, used to maintain your session during checkout.
Analytics cookies
We use Netlify Analytics, which is privacy-friendly and does not use cookies or track individual users across sites. It collects only aggregated, anonymous data about page visits.
No advertising cookies
We do not use Facebook Pixel, Google Ads, or any other advertising tracking cookies.
Managing cookies
You can control cookies through your browser settings. Note that disabling essential cookies may affect your ability to complete a purchase. For more information visit allaboutcookies.org.
Contact
Cookie questions: flyzzzen@gmail.com
Refund Policy
Refund Policy
Last updated: March 2025
Summary: Because the Guide is a digital download, we generally cannot offer refunds once it has been accessed. However, we are fair — if something went wrong, contact us.
Digital products
The Flyzzzen Guide is a digital product (PDF download). Under UK Consumer Rights Act 2015, you acknowledge that once you access or download a digital product, your right to a 14-day cooling-off period may not apply.
When we will refund
- You were charged but never received a working download link
- You were charged more than once for the same order
- There is a significant technical error that prevents access to the Guide
When we cannot refund
- You have already downloaded the Guide
- You changed your mind after downloading
- The Guide did not produce specific results you hoped for
How to request a refund
Email flyzzzen@gmail.com within 14 days of purchase with your order details. We will review your request and respond within 3 business days. Approved refunds are processed via Stripe and typically appear within 5–10 business days.
Contact
Refund requests: flyzzzen@gmail.com